FAQ

Warranty

All Bitvae electric toothbrushes and water flossers come with 2 years warranty that covers manufacturing defects.
If you need assistance, please contact support@bitvae.com and a customer service representative will reply via email to help you as soon as possible.

Shipping Policy

All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. Once your order has been shipped, you will receive another notification.

Bitvae.com currently only supports shipping within the United States, we do not ship to Alaska, Hawaii and Puerto Rico at this time.

Refunds or Return

If you order on Amazon:
It can take up to 30 days for us to receive and process your return. When we complete processing your return, we issue a refund to the selected payment method. It takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account. Learn how to Track Your Return.
If you order on Bitvae Store:
Qualifying items reported during the warranty period will be replaced or completely refunded within 30 days of delivery, please contact Bitvae fast and friendly customer service team firstly.

All inquiries are answered within 24 business hours.

Return Defective Item

If your product turns out to be defective (Please note this does not cover accidental damage or issues caused from the misuse of the product)：the defective item will be refunded or replaced.

In this case, please kindly provide us with proof as below:
The photos or video of the defective item(s)

Packaging Your Return

When you return your item, use the packaging that your order arrived in or packaging with similar dimensions. Avoid using over-sized boxes or packaging. If the product required assembly, disassemble the item first.

Refunds

Once we issue your refund, it takes additional time for your financial institution to make funds available in your account.
Your refund amount and refund method may vary. Check the payment method refunded and the status of your refund in Your Orders.

Payment Methods

Bitvae accept Paypal, Visa, Mastercard, American Express, Discover, and many other cards that display the Visa or Master Card logo.

Note :
Please be sure to provide your exact billing address and telephone numbers address and phone number your credit card company has on file for you.
Incorrect information may cause a delay in processing your order.